Privacy Policy

Limitless Perception LLC, doing business as Mix Experts (“Company,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, applications, and services (collectively, the “Platform”).

By accessing or using the Platform, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use the Platform.

This Privacy Policy applies only to information collected through our Platform and does not apply to information collected by third parties, including Service Providers who use our Platform.

2.1 Information You Provide Directly

We collect information you voluntarily provide, including:

• Account Information: Name, email address, username, password, and profile details
• Profile Information: Professional bio, portfolio items, service offerings, pricing, profile photos, and links to external sites
• Payment Information: Billing address and payment details (note: payment card information is collected and processed directly by our payment processor, Stripe, and is not stored on our servers)
• Payout Information: Bank account or payment account information for Service Providers receiving payouts
• Communications: Messages exchanged with other users and correspondence with our support team
• User Content: Audio files, images, Digital Products, and other materials you upload

2.2 Information Collected Automatically

When you access the Platform, we may automatically collect:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Log Data: IP address, access times, pages viewed, and referring URLs
• Usage Information: Features used, actions taken, and interaction patterns
• Approximate Location: General geographic location derived from IP address

2.3 Information from Third Parties

We may receive information from:

• Payment Processors: Transaction status and limited payment information from Stripe
• Other Users: Reviews, ratings, and feedback about you
• Analytics Services: Aggregated usage data from analytics providers

We use collected information for the following purposes:

3.1 Platform Operations

• Create and manage your account
• Facilitate transactions between users
• Process payments and payouts
• Provide customer support
• Enable user communication
• Display profiles and listings to other users

3.2 Platform Improvement

• Analyze usage to improve functionality
• Develop new features
• Monitor and analyze trends

3.3 Communications

• Send transactional notifications (order confirmations, payment receipts)
• Provide service announcements and updates
• Send marketing communications (where you have opted in or where permitted by law)
• Respond to your inquiries

3.4 Safety and Security

• Detect and prevent fraud, abuse, and security incidents
• Enforce our Terms of Service
• Protect our rights and the rights of users

3.5 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and processes
• Fulfill tax reporting obligations

We may share your information in the following circumstances:

4.1 With Other Users

Certain information is visible to other Platform users:

• Service Provider profiles, portfolios, and listings are publicly visible
• Reviews and ratings are visible to other users
• When transacting, users can see relevant profile and order information

4.2 With Service Providers (Third-Party Vendors)

We share information with third-party vendors who help us operate the Platform:

• Payment Processing: Stripe processes payments and receives necessary payment information
• Hosting: Cloud providers host and store Platform data
• Email Services: Email providers deliver transactional and marketing emails
• Analytics: Analytics services help us understand Platform usage

These vendors are contractually obligated to use your information only for the services they provide to us.

4.3 For Legal Purposes

We may disclose your information:

• To comply with legal obligations, court orders, or legal processes
• To respond to government or regulatory requests
• To protect our rights, privacy, safety, or property
• To investigate potential violations of our Terms
• In connection with legal claims or disputes

4.4 Business Transfers

If we are involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information with third parties when you provide explicit consent.

4.6 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably identify you for any purpose.

We retain your information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider include:

• Whether your account is active
• Legal, tax, or accounting requirements
• Dispute resolution or enforcement of agreements
• Business needs and legitimate interests

When you request deletion of your account, we will delete or anonymize your information within a reasonable period, except where retention is required by law or for legitimate business purposes (such as tax records or fraud prevention).

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data transmitted to and from the Platform is encrypted using TLS/SSL
• Access Controls: Access to personal data is limited to authorized personnel
• Payment Security: Payment information is handled by Stripe in accordance with PCI-DSS standards

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information. You are responsible for maintaining the security of your account credentials.

7.1 What Are Cookies?

Cookies are small data files stored on your device when you visit websites. We use cookies and similar technologies to operate and improve the Platform.

7.2 Types of Cookies We Use

• Essential Cookies: Required for Platform functionality (e.g., authentication, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with the Platform

7.3 Managing Cookies

Most browsers allow you to control cookies through settings. You can refuse or delete cookies, but this may affect Platform functionality.

7.4 Do Not Track

Our Platform does not currently respond to “Do Not Track” browser signals. We treat all users consistently regardless of this setting.

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

8.1 Access

You may request access to the personal information we hold about you.

8.2 Correction

You may request correction of inaccurate information. You can update most information directly through your account settings.

8.3 Deletion

You may request deletion of your personal information, subject to legal requirements and legitimate business needs.

8.4 Marketing Opt-Out

You can opt out of marketing communications by using the unsubscribe link in emails or contacting us. Note that you may still receive transactional communications.

8.5 Exercising Your Rights

To exercise these rights, contact us at privacy@mixexperts.com. We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You may request information about the categories and specific pieces of personal information we collect, use, and disclose.
• Right to Delete: You may request deletion of your personal information, subject to exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: We do not sell personal information in the traditional sense. If our data practices constitute a “sale” or “sharing” under California law, you have the right to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your California privacy rights, contact us at privacy@mixexperts.com.

10.1 Data Transfers

We are based in the United States. If you access the Platform from outside the United States, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using the Platform, you consent to this transfer.

10.2 European Users

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your data on the following legal bases:

• Contract: Processing necessary to provide our services
• Legitimate Interests: Processing for security, fraud prevention, and service improvement where our interests do not override your rights
• Consent: Processing based on your consent (which you may withdraw)
• Legal Obligation: Processing required by law

You may have additional rights under GDPR, including the right to data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority.

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe a child under 18 has provided us with personal information, please contact us at privacy@mixexperts.com, and we will take steps to delete such information.

The Platform may contain links to third-party websites or services not operated by us. This Privacy Policy does not apply to those third parties. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party services you use.

When you transact with Service Providers on the Platform, those Service Providers may collect information from you directly. Service Providers are independent parties and their collection and use of your information is governed by their own privacy practices, not this Privacy Policy. We are not responsible for the privacy practices of Service Providers.

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. For material changes, we may also notify you by email or by posting a prominent notice on the Platform.

Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to changes, you should stop using the Platform.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: